CSCI’s quality assurance methodology employs a proactive, concurrent, management process to provide timely professional overview and prevent delays.
a. Monitor and Maximize Quality. Since 1998, all documents, technical reports and deliverables are internally reviewed and have had the same single Quality Assurance (QA) employee assigned to read, understand, question and correct each document. Because of this uniqueness, CSCI has developed an internal acronym database relative to our customers at DoD, Navy and Marine. CSCI’s management philosophy to control quality and timeliness will continue to be based on a lean, efficient span of control. The Program Manager (PM) has direct access to, and responsibility for, each deliverable. He delegates schedules, expectations of quality and timeliness. Team meetings ensure all deliverables meet the highest standards. Using distributed databases, tasks will be documented, progress charted daily and direct labor hour expenditures will be entered using CSCI’s Defense Contracting Auditing Agency (DCAA)-approved automated cost accounting system.
b. Customer Responsiveness and Cooperation. Daily interaction with SeaPort-e counterparts will guide CSCI staff responsibilities, assignments, and status. Free and open communication is the first step in ensuring responsiveness and cooperation. One of CSCI’s founding principles is to foster honesty in client and partner relationships. CSCI provides honest assessments and advice to ensure fulfillment of client needs while protecting client equity.
The CSCI management structure, tempered by many years of managing Navy support contracts, ensures quality, cost effectiveness, and technical excellence by keeping lines of communication simple and direct while benefiting from both structured and informal methods of information flow. Since CSCI is a small business, SeaPort-e management can always access CSCI’s entire corporate resource base, including direct communications with the CEO. The efficient organizational structure established by CSCI will support SeaPort-e task order (TO) leads in the most efficient and economical manner.
The PM and Task Leader (TL) will collaborate in order to determine the optimal division of efforts for the most effective and economical performances, taking into account all requirements.
c. Problem Resolution. CSCI uses direct communications to resolve any and all problems. By forming a bond of trust with our clients, we become “Trusted Partners” in the success of each endeavor. This constant communication promotes early detection of potential issues. Early detection leads to resolving issues before they become problems. CSCI is free to be an “Honest Broker” for its clients. CSCI management insists on its subject matter experts being up front and honest with clients and advising them on solutions CSCI believes is best for the client. When CSCI’s ideas are deemed not appropriate by the client, our teams are fully focused and execute client’s desires. CSCI will work together with each client to quickly and equitably resolve all problems to the full satisfaction of the client.
CSCI employees have the ability and experience to proactively identify issues and make decisions quickly. Internally, a sophisticated computer network connects multiple sites, including remote laptop computer users. This provides a completely integrated collaborative working environment. Employees also have the ability to inform their TL/PM or Corporate on a daily basis through the use of their “Make It Happen,” that is filled out daily identifying significant accomplishments on each contract as well as ways to improve work and working conditions.
CSCI has the ability to successfully manage SeaPort-e contracts and task orders, as proven by many years of managing Navy support contracts and providing excellent service, staffing and support. We use lean practices to manage and maintain work, and consistently look for new, innovative ways to assist our clients and manage costs. With a single, contractual point-of-contact, clients will have accessibility to our knowledgeable staff and senior management, without having to find the right person. Should a ramp-up or surge in efforts be needed, CSCI will increase those efforts using our in-house staff. CSCI’s clients are used to close communications, to ensure that goals are being met, and changes are made quickly – CSCI provides this.